The short version
- We don't save your prescription. A photo or PDF you upload is used to find the medicines on it, then discarded. It is never written to our database or storage.
- Searches aren't linked to you. A search is sent without your name, account or phone number.
- If you sign in, we keep your phone number, because that is your account.
What we collect, and why
Medicines you search for. The names you type, or the medicines we read from a prescription you upload, are used to look up prices and alternatives. Our servers record the text of each search and the medicines found in their logs, so we can fix problems. These log lines do not include your phone number or account.
Prescription photos and PDFs. The file is held in memory only for as long as it takes to read the medicine names, then discarded. We do not store the file.
Your phone number. You can make 3 searches without signing in. After that, we ask for an Indian (+91) mobile number and send it a one-time code. Signing in creates a Pushpa account with that number, which we keep so you can stay signed in. Signing in also turns on WhatsApp updates from Pushpa for that number.
Your pin code. If you look for a Jan Aushadhi Kendra, we use your pin code to find the stores closest to you. Your browser remembers it so you don't have to type it again.
How you use the site. We measure how people use FairMeds so we can improve it: which pages and sections you view, what you click, what you search for, how long a search takes, whether it found a cheaper option, and errors. This is recorded against a random ID, not your name, phone number or account, and it does not include your pin code or your prescription. We may also record anonymous replays of visits to see where the site is confusing. In those replays everything you type is hidden and prescription images are blocked.
What stays in your browser
Your browser keeps a few small items on your device: your sign-in details once you sign in, the last pin code you used, and the random ID our analytics use. Signing out removes your sign-in details. Clearing your browser's site data removes all of it.
Who else sees it
To answer a search we rely on a few outside services. They receive only what they need for that step:
- Google services help us read the medicine names from your prescription or search, find pharmacy prices on the web, and find Jan Aushadhi Kendras near your pin code.
- Pharmacy and government websites, such as PharmEasy and the NPPA price database, are checked for prices. Only medicine names are used in these look-ups.
- An SMS provider delivers your one-time sign-in code to your phone number.
- PostHog stores the usage measurements described above, under the random ID, on our behalf.
When you follow a link to a pharmacy's website, that website's own privacy policy applies.
Your choices
- You can search 3 times without giving us anything that identifies you.
- You can sign out at any time from the account menu.
- You can ask us to delete your account and phone number, or to stop WhatsApp updates, by contacting us through dayzero.ai.
Changes to this policy
If we change what we collect or how we use it, we will update this page and the date at the top before the change takes effect.